If your redirect is not working at all, please follow the list of checks below:


Incorrect Website URL
Ensure the Website URL you enter into the setup is exactly how it appears in the browser. If your website URL contains WWW in the browser then the URL you enter must contain WWW and vice versa.

Redirect code not installed in your website
You must install the provided redirect code correctly into your website and all pages of your website that need to be redirected.

Your detected location does not match any location rules
There is a possibility that our system is not detecting you in the correct location. Please visit this link to check where our system is detecting you.

Your VPN location is detected incorrectly by our system
There is a possibility that our system is not detecting your VPN in the correct location. Please visit this link while connected to the VPN to check where our system is detecting it.

Incorrectly configured location rules
Ensure that the location rules you have entered is correctly included or excluded. Combining countries, states and cities can result in errors. Please ask us for assistance if your location rules are complex.

Your browser is not loading our redirect script
This can occur if your browser is loading an old cached version of your website that does not contain our script. Please clear your browser cache.

Your CMS platform is caching an old version of your website
Please clear any caching plugins in your CMS to ensure it is delivering your latest website with our redirect script.

Your are using an old version of our tracking code
Please ensure you are using the latest version of our tracking code available in the Geo Redirect setup. We change our tracking code from time to time to keep up to date with any browser changes. (If you are using our Wordpress plugin, the tracking code is updated automatically when you update to the latest version of our plugin)

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